Progress Energy has headquarters in Raleigh. The customer service number is (800) 452-2777, and the number to report outages is (800) 419-6356. All required city and county inspections must be completed prior to connecting your permanent electric service. An electrical inspection is required for newly constructed homes or manufactured homes. Since electricity is billed after it is used, Progress Energy may require a security deposit before completing your application for service. If a deposit is required, the company will contact you either by e-mail or phone to provide additional instructions.

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